1. Bosses need some care and reassurance, too. They have to put up with some garbage themselves. For instance, they have to put up with the assorted idiocies of the people who work for them.

The head of an auto-leasing agency was interviewing a young woman for a job. He wanted to find out what kind of person she really was, so he decided to ask her an imaginative question.

"If you could have an in-depth conversation with any person, living or dead, to whom w…