Have you ever been in a situation that needed leadership and direction before it got out of hand? Sometimes one good leader can keep a situation from descending into chaos. But that kind of leadership can be hard to find.

When the COVID-19 pandemic first started, health departments around the nation organized mass vaccination clinics in every community. The challenge of vaccinating hundreds or thousands of people each day in a safe and timely manner proved to be a logistical nightmare.

The health department in Mount Pleasant, South Carolina, experienced a crisis a few days after they opened their drive-thru vaccination clinic. Their online registration system went down, which slowed the vaccination process and resulted in long traffic back-ups at the vaccination site. The health departme…