The lady of the house was giving last minute instructions to her butler before the start of a huge dinner being held at the estate: “Bentley,” she said, “I want you to stand at the front door and call the guests’ names as they arrive.” “Very well, madam,” replied the butler, “I’ve been wanting to do that for years.”1

One of the occupational hazards of being a butler is that you have to be welcoming to people who aren’t particularly welcome-able. Actually, it isn’t just butlers who have that experience. Waiters and waitresses, for example, have to put up with patrons who aren’t always very pleasant or exactly welcome-able. I know this from experience, not because I've worked as a waiter, but because I am ashamed to admit I have been one of those grumpy customers!

Mormon missionaries and …