When Dr. Elizabeth Kubler-Ross was doing research for her famous book on death and dying, she met a woman who was a member of the cleaning staff in a large hospital. This woman spent her days cleaning floors, emptying waste baskets and tidying up patients' rooms. The hospital staff, however, began to notice that each time this woman finished cleaning the room of a dying patient, that person was invariably more content and more at peace.

The woman explained to Dr. Kubler-Ross that she had known a lot of fear and tragedy in her life, as well as good times when others helped her know of God's love. She had been up and she had been down the mountain. The worst time was when her three-year-old son was ill with pneumonia. She brought him to the public health clinic, and he died in her arms while she waited her turn. All of this could have embittered her, but she said to Kubler-Ross, "You see, doctor, the dying patients are just like old acquaintances to me, and I'm not afraid to touch them, to talk to them, or to offer them hope."

The hospital decided to promote this woman to "Special Counselor To The Dying."