When facing a problem, we should try to look outside the box for solutions. We should try "detours and reversals," anything that will give us a different angle from which to ponder solutions. To illustrate, here's a story about a problem faced by executives of a large company. The company had moved into a new skyscraper and discovered that the builder apparently had not put in enough elevators. Employees were disgruntled because there were long waits for the elevators, …