A few months after moving to a small town a woman complained to a neighbor about the poor service at the local drugstore. She hoped the neighbor would repeat her complaint to the owner.

Next time she went to the drugstore, the druggist greeted her with a big smile, told her how happy he was to see her again. He said he hoped she liked their town and to please let him know if there was anything he could do to help her and her husband get settled. He then filled her order promptly and efficiently.

Later the woman reported the miraculous change to her neighbor. "I guess you told the druggist how poor I thought the service was?" she asked.

"Well, no," her neighbor said. "In fact - and I hope you don’t mind - I told him you were amazed at the way he had built up this small town drugstore, and that you thought it was one of the best run drugstores you’d ever seen."