Trudy Rosenfield left England in good spirits, looking forward to landing in sunny San Jose, California, after an all-day flight. Little did Ms. Rosenfield know that her travel agent had made a computer error in booking her flight. The travel agent had accidentally put the seventy-year-old woman on a flight to San Jose, Costa Rica.

Ms. Rosenfield fell asleep on the plane, blissfully unaware that she was headed for the wrong destination. When she never arrived at the California airport, Ms. Rosenfield's cousin, Alan, alerted the airline, which quickly discovered the problem. The airline sent a representative to meet Ms. Rosenfield's plane. Imagine her surprise when she was greeted at her destination with the words, "Ma'am, you think you are in California, but you are actually in Costa Rica…