A prominent executive entered his secretary’s office for a confrontation. He was there to raise an unpleasant issue. For several days his discomfort and anger had built up like an internal volcano. It bothered him when he ate and prohibited restful sleep. Like an unfriendly ghost, the problem haunted him. He had talked about it with his wife and his friends. Finally he could take it no more. So there he stood, at his secretary’s desk, ready for the attack. He jerked himself up on his toes and, pointing his finger, declared: "A left-handed person should not use a right-handed person’s fountain pen." From there he went on to explain how the secretary’s using his fountain pen had put a drain on his company’s entire operations due to his inability to find that special pen when he needed it. Th…