One of the universals of human experience is the frustration that arises when extended delays keep us from getting where we want to go, doing what we want to do. A plane full of people sat on the tarmac at O'Hare airport in Chicago for over three hours while the folks in charge pondered whether or not to cancel the flight, reroute it, or just wait for the huge Midwestern thunderstorm that…
by William R. Ellis