There is a story out of the Middle Ages that goes something like this. It seems people were putting pressure on the Pope, saying to him, "Your Holiness, this is the capital of Christendom. There ought to be only Christians in Rome. Let's get rid of the Jews." The Pope however, replied, "I don't know. Before I do anything, I will have a theological discussion with the chief rabbi of Rome. If the rabbi says the right things, the Jews will be allowed to stay. If he says the wrong things, they will have to go."

So they invited the rabbi in. The Pope dismissed all the Cardinals and said, "Rabbi, we are both theologians. Theologians deal in symbols. Since we use symbols in our communication, let this discussion be entirely in symbols." The rabbi said that was fine with him.

First, the Pope made a large circle with one hand and the rabbi responded by pointing to him. Then the Pope thrust out both arms to the chief rabbi. The rabbi responded by pointing to the Pope with two fingers. Finally, the Pope looked around for an apple and held it up. The rabbi went through the pockets of his long caftan and took out a piece of matzoh. The Pope concluded, "This is one of the finest statements I have heard of. Of course the Jews will be allowed to stay," and he sent the rabbi away.

The Pope, then, brought in the Cardinals and said, "I don't know what you people have been fussing about. I said to the rabbi, 'There is one church and it encompasses the world.' And he said, 'You are the head of it.' Then I said to him, 'There are two swords, the secular and the ecclesiastical,' and he said, 'You hold them both.' And then I said, 'There are foolish people who say the earth is round,' and he said, 'No, the earth is flat.' "

The rabbi went home to his wife and told her. "You know, I haven't the foggiest idea what the fuss was all about. I got in there and the Pope said, ‘We've got you surrounded.' And I said, 'But we can get to you too.' Then he said, 'We can hack you to pieces,' and I said, 'We can poke your eyes out.' Then he took out his lunch and I took out mine."

Clear communication is not always easy. It takes work. And it's best started with listening.