Is there anyone in the room who has felt dumb in front of a computer? It’s happened to all of us at one time or another, I suspect.

A technical support advisor received a call from a woman who had been told that her computer was infected by a virus! This alarmed her. She wanted to know how she could disinfect it. The tech advisor asked her what software she was using. She sounded a bit confused. What did he mean, software? After a few minutes on the phone, the tech support guy realized that she had dismantled her computer and was preparing to wipe everything down with Lysol, a disinfecting cleaner. It took him a minute to compose himself and tell her to stop before she ruined her computer. “You don’t disinfect a computer virus with Lysol,” he told her. He says he doesn’t know if she stopp…