... to all. One of the most innovative companies in the US, 3M, has estimated that "innovations by lead users . . . have been estimated to be eight times more valuable to the company than innovations made by the company itself." (For more on FLOSS, see Lawrence Lessig's review of Steven Weber's The Success of Open Source (Harvard, 2005) and Eric von Hippel, "Democratizing Innovation" (MIT, 2005) called "Do You Floss?" in London Review of Books, 18 August 2005, 24-25.) Perhaps one of the most surprising examples ...
