A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.J. C. Penney
A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.J. C. Penney
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.J. C. Penney
I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.J. C. Penney
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.J. C. Penney
Men are not great or small because of their material possessions. They are great or small because of what they are.J. C. Penney
No matter what his position or experience in life, there is in everyone more latent than developed ability far more unused than used power.J. C. Penney
Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.J. C. Penney
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.J. C. Penney
The best teamwork comes from men who are working independently toward one goal in unison.J. C. Penney
The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.J. C. Penney
I would never have amounted to anything were it not for adversity. I was forced to come up the hard way.J. C. Penney
